This page addresses the most common questions about payments, order changes, shipping, and returns at Fashionsloft. If your specific situation is not covered, please reach out to us directly at service@libertylookus.com.
Payment & Security
Every transaction on our site is processed in US Dollars. For cards issued in other currencies, the final amount you see on your statement is determined by your card issuer based on the exchange rate on the day they handle the transaction.
We accept the following payment methods:
- VISA
- Mastercard
- AMEX
- PayPal
We do not have the ability to process personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.
When you submit your payment details, you are doing so on an SSL-secure web page. The data is SSL-encrypted and sent directly to our credit card provider’s network for authorization. We do not retain your credit card information on our own servers.
Order Changes & Cancellations
Fashionsloft reserves the right to accept or decline an order at any point after it is received. This remains the case even after you have received an order confirmation or after your credit card has been authorized. If an order is canceled after authorization, a credit will be issued back to the original payment method.
Should you choose to cancel an order after it has been placed. Please note that once an order has reached the packed or shipped stage, it can no longer be canceled.
Modifying a shipping address is not possible after the order has been processed or shipped. All address details must be submitted using the English input method. Any non-English letters should be replaced with the closest English equivalents.
Promotion and discount codes cannot be stacked with other promotions and discounts. The only exception is if the terms of a specific offer explicitly state that combining is allowed.
Shipping & Customs
Free shipping is an option for orders that meet the minimum amount required. This option excludes discounted items, sale items, and products that are oversized or overweight. Qualifying orders are dispatched via economy shipping.
Tracking information is emailed to you as soon as your order ships. This information typically becomes available 24 hours after shipping.
The prices displayed on our site are tax-free in US Dollars. You may be responsible for import taxes, duties, and related customs fees, which are determined by your local customs office. Payment of these charges is your responsibility and is not covered by us. Delays caused by the customs department in your country are a matter of the local customs process.
Receiving & Problems
If the merchandise you receive is incorrect, missing, or defective, you have a 7-day window from the date of receiving your order to contact us. Your message should include your order number, photographs of the item(s), and all related references from the package.
Returns & Refunds
If you are not satisfied and wish to return an item, you must contact us within 30 days from receiving your order. For a list of items that are considered final sale, please see our Returns Policy. All returns must be in their original condition, with the packaging intact.
Return shipping fees and any other miscellaneous fees are the responsibility of the customer.
Processing a return can take up to 14 business days from the day we receive the item back. Refunds are credited to your original form of payment. For credit or debit card payments, the refund will be sent to the card-issuing bank within 7-10 business days of us receiving the returned item or your cancellation request.
For any issue not covered here, please contact service@libertylookus.com.